Shipping

Please read through the contents of this page carefully. By purchasing from us you are acknowledging and agreeing to this timeline. We appreciate your patience!

How much does shipping cost?

Shipping is always free, for every order. 

 

Do you ship internationally?

We are happy to offer worldwide shipping! We do not charge taxes on our products, however you will be responsible for any import duties or customs that your country may apply to your order. In some countries, you may be required to pick up your package from a local post office. Please keep up with your tracking number. We are not responsible for failed deliveries due to incorrect shipping address or packages that are not picked up.

  

How long does delivery take?

We ship directly from our manufacturer to offer you the most competitive price. Please allow 10-20 business days for free worldwide shipping to most locations, and up to 4 weeks for distant locations or during holiday or busy seasons. Please email us at [ hello@via-oro.com ] for more information.

Processing time: most items will ship within 2 business days, but could take up to 5 days during busy holiday seasons. 

 

Can I track my order?

Absolutely! We include tracking information for every order. You will receive a tracking number with your shipping notification, and you can track your order through this link: https://global.cainiao.com/en

Please note that tracking information may not be available for a few days, so don't worry if you don't see anything right away! We recommend waiting 3-5 days before checking. If you do not see anything after 5 days please contact us.

 

Can I cancel an order?

We are unable to edit or cancel orders after they have been placed. Please double check all your Information before placing an order.

 

I ordered multiple items and only received one!

Since we source our products from different suppliers, you will most likely be receiving separate packages for each product. 

 

What payment methods do you accept?

At this time we accept all major credit cards through Shopify Pay, as well as PayPal for your convenience.

 

How secure is my personal information?

We adhere to highest industry standards in order to protect your personal information with the best security solutions.

Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology),which is widely used on the Internet for processing payments safely.